Communication Policy

Emam is an Islamic companion app for iOS and Android. To work properly and to serve you well, the app sometimes needs to send you messages, and it gives you spaces where you can interact with the wider Muslim community, such as the Global Dua Board and the global dhikr counter.

This policy applies to everyone who uses Emam, whether you are signed in with an account (email and password, Google, or Apple) or using the app as a guest. It explains the kinds of communications involved, the choices you have, and the commitments we make to you. Some communications described here only apply if you have created an account, and we say so where that is the case.

We group the messages we send into four types. Each type has different rules and different controls, which we explain in the next section.

1. Transactional and service messages. These are emails or in-app messages that are necessary to operate your account and keep it secure. They include email verification when you sign up, password reset emails, and important account and security notices (for example, changes to your sign-in or a notice about account deletion). Because these messages are required to provide the service and protect your account, you cannot opt out of them while you have an active account. The only way to stop them entirely is to delete your account.

2. Push and local notifications. These are reminders shown on your device. They include Adhan and prayer-time alerts and Islamic event reminders. The app schedules these locally on your device and refreshes prayer schedules in the background so they stay accurate. These notifications are something you choose to turn on, and you can control each type independently in Settings.

3. Optional product updates and announcements. From time to time we may share news about new features, improvements, or important changes. These are optional. If we send them, you will always be able to opt out, and choosing not to receive them will not affect transactional messages or the core features you rely on.

4. In-app support chat. We provide live chat support inside the app through a service called Crisp. When you start a chat, you are communicating with our support team, and our replies appear in that chat. We may also follow up by email if you have shared an email address with us.

You are in control of the optional communications you receive. Here is how to manage each type.

• Push and local notifications: Open Settings inside the Emam app to turn Adhan and prayer-time alerts and Islamic event reminders on or off. You can toggle each type independently, so you can keep the reminders you want and turn off the ones you do not. You can also disable notifications for Emam entirely in your device system settings (Settings on iOS or App settings on Android).
• Product updates and announcements: If we send these by email, every message will include an unsubscribe link. You can also email support@emamapp.com to ask us to stop sending them.
• Support chat: This only happens when you choose to start a conversation. You do not receive unsolicited chat messages from us.

Please be aware of one current limitation with prayer-time notifications. The app refreshes prayer schedules in the background to keep Adhan alerts accurate, and in some cases this background process may turn Adhan notifications back on after you have switched them off. We are working to make sure your choice to disable a notification is always respected. In the meantime, if a notification you turned off comes back, you can turn it off again in Settings, or disable notifications for Emam entirely in your device system settings, which will reliably stop them at the device level.

Please note that transactional and service messages (such as email verification, password reset, and account or security notices) are exempt from opt-out while your account exists, because they are needed to run and protect your account. If you no longer want to receive any account-related communication, you can delete your account using the in-app Delete Account option or by emailing support@emamapp.com.

The Global Dua Board lets signed-in users post short dua requests (up to 200 characters) that are visible to users around the world. Others can tap Ameen and share. The global dhikr counter shows aggregate community counts. These are public, shared spaces, so what you post can be seen by many people worldwide.

We ask everyone to communicate with good Islamic etiquette (adab): be respectful, sincere, and kind, and write in a way that brings benefit and good intention to the community. The Dua Board is for genuine dua requests, not for arguments, advertising, or self-promotion.

The rules for what you may and may not post in the app are set out in our Acceptable Use Policy, which is the binding source for these standards. In short, objectionable content is not allowed, including insults, harassment, hate speech, sexual or violent material, content that disrespects Islam or other faiths, spam and advertising, sharing personal or private information, and false or unlawful content. Please read the Acceptable Use Policy for the full list.

Public community content is subject to moderation, and we are adding tools so you can report any post you find objectionable and block users who behave abusively, using report and block options in the app. Where these tools are available, we review reports and aim to act on clearly objectionable content and abusive users within 24 hours of a report. We may remove content, hide posts, or restrict or remove accounts that break these standards. We are still building out some of these report, block, and moderation features, so they may not all be available yet in your version of the app; we will keep this section and the Acceptable Use Policy aligned as they ship. The same 24-hour response goal is stated in our Acceptable Use Policy so that the two documents match.

Some of what Emam shows you is generated or curated with the help of artificial intelligence. This includes Dua AI, scholarly insights, daily inspiration, Islamic news, khutbah summaries, the Live Khutbah Translator, and Tajweed feedback. This content and any translations may be imperfect or inaccurate. It is not a religious ruling (fatwa) and is not a substitute for a qualified scholar. Please verify anything important against authentic sources or a knowledgeable person of knowledge before relying on or sharing it. Our Terms of Service explain this in more detail.

If you need help, have a question, or want to report a problem, you can reach us in two ways.

• In-app live chat: Use the Crisp chat inside the Emam app for the quickest help.
• Email: Write to us at support@emamapp.com.

Our support team aims to respond within 1 to 2 business days, and often sooner through in-app chat. For urgent account or security matters, we try to respond as quickly as we can. Support is provided mainly in English. While our app supports many languages, our support replies may be in English, and we appreciate your patience if translation is needed. Support hours are generally during normal business days; messages sent outside of those hours are answered on the next business day.

We respect your inbox, your device, and your trust. We commit to the following:

• We will not send you spam or unnecessary messages.
• We will not sell or rent your contact information to anyone.
• We will honor your opt-out choices promptly. When you unsubscribe from optional messages or turn off a notification type, we will respect that choice and are working to make sure it is always applied reliably, as noted above.
• We will only send transactional messages that are genuinely needed to run and protect your account.
• We will be clear about why we are contacting you.

Please protect yourself from scams that pretend to be us. Our only official channels are the website https://emam.ai and the email address support@emamapp.com. Messages and support that come through the official Emam app are also genuine.

We will never ask you for your password. We will never ask you to share a verification code, payment details, or sensitive personal information in order to keep your account active. If you receive a message claiming to be from Emam that asks for any of these, do not respond to it. Instead, contact us directly at support@emamapp.com so we can help and investigate. When in doubt, check that the website address is exactly emam.ai and that emails come from emamapp.com before trusting them.

We want our communications to be usable by as many people as possible. We aim to use clear, plain language and to keep our notices and messages simple to read. If you have difficulty accessing any communication from us, or need it in a different format, please contact support@emamapp.com and we will do our best to help.

Emam is not directed to children under 13, or under the minimum age of digital consent in your region if that age is higher. We do not knowingly direct our communications or community spaces to children below that age.

We may update this Communication Policy from time to time, for example when we add new features or change how we communicate. When we make significant changes, we will update the date at the top of this page and, where appropriate, let you know inside the app or by other suitable means. Your continued use of Emam after an update means you accept the updated policy.

This policy is operated by [LEGAL ENTITY — to be confirmed by Emam] and is governed by the laws of [GOVERNING-LAW JURISDICTION — to be confirmed by Emam], to the extent that a governing law applies to this policy.

If you have any questions about this Communication Policy, or about any message you have received, please contact us at support@emamapp.com or through the in-app live chat. Our official website is https://emam.ai.